Before Review
If a procurement request has been submitted but review has not started, a change may be requested through the secure request message or verified support channel. Include the request reference and identify the item, quantity, pack, address, or requirement that needs review. A requested change is not effective until confirmed.
During Review
During review, requested changes are assessed case by case and may affect availability, pricing, documentation, shipping, or timing. A change is not accepted until it is confirmed through the authorized procurement communication.
After Procurement Confirmation
Cancellation may be requested before procurement confirmation but is not effective until confirmed. After quotation acceptance or procurement confirmation, changes or cancellations are not guaranteed and are reviewed case by case. Do not assume that sending a cancellation request stops processing.
After Dispatch
Cancellation is unavailable after dispatch. Contact support for review of any other issue. Any return, rerouting, refusal, or disposal instruction must be expressly confirmed.
Damaged, Missing, or Incorrect Items
Contact support as soon as reasonably possible and provide the relevant request or order reference and a concise description. Photographs, labels, packaging, or other supporting evidence may be required. The issue and any remedy are reviewed case by case.
Refund Boundary
No automatic replacement, credit, refund, or cancellation is promised. Any remedy is reviewed case by case based on the circumstances, confirmed procurement terms, and applicable law.
How to Request Help
Use the secure message pathway associated with the request where available. Otherwise contact support.